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Payments & Returns

Payment Methods

PayPal, Bank Transfer, Direct Debit

Postage & Shipping

Item Location

FY7 6AB, Lancashire, United Kingdom

Ships To

United Kingdom

Pick-ups

Buyer can pick-up

Shipping Instructions

My items are either carefully wrapped in acid free tissue paper before being placed in an organza pouch, or boxed. They are then sealed in an airtight plastic bag and mailed in a padded envelope to ensure that your item arrives in perfect condition. Gift boxes are available on request at no extra cost - just leave a 'Note to Seller' on checkout. To save on costs (and the environment!) multiple orders will usually be placed in one pouch/box where possible, unless on individual request. All orders are sent by Royal Mail and are insured, in the event that the package is lost or damaged en-route. If an item has not reached you within the standard stated delivery period (see below) after being marked as despatched, or is damaged upon receipt, please contact me straightaway. This will allow me to start the claims process quickly. For items which are damaged in transit, Royal Mail will require the item to kept, so that they can assess the damage. Photographs taken as soon as possible after arrival will be very helpful in expediting the claim. ------------------------------------------------------------------------------------------------------------------- UK ORDERS: ------------------------------------------------------------------------------------------------------------------- To keep postage costs as low as possible, UK packages are split into three categories. Orders under £50- by First Class post. Orders between £50-£100 - by Royal Mail Signed For™ 1st Class Orders over £100 - by Special Delivery Guaranteed™. Please be aware that someone will need to be available to sign for your package. Royal Mail will not check where the item is, give refunds or give compensation until 15 working days after the item was posted and do not class an item as lost or delayed before this time period has ended. Therefore, you MUST allow up to 15 working days for the item to arrive if your are located within the UK. ------------------------------------------------------------------------------------------------------------------- INTERNATIONAL ORDERS: ------------------------------------------------------------------------------------------------------------------- I charge three rates for all international orders to reflect the level of insurance. Orders under £50 - by Royal Mail International Standard unless an upgrade is purchased. Please note that this service is NOT tracked. Orders over £50 - by either International Signed (or International Tracked & Signed, where available). If you purchase a Shipping Upgrade, your item will be sent via International Tracked & Signed where available or International Signed. Both have enhanced insurance cover and will always require a signature upon delivery. Full details on these services can be found here: http://www.royalmail.com/parcel-despatch-low/international-delivery Typical delivery times for these services are as follows: Western Europe: 3-5 working days. Everywhere else: 5-7 working days. Please note that delivery times are not guaranteed and may vary depending on your exact location, customs regulations and the weather. Royal Mail will not check where the item is, give refunds or give compensation until 25 working days after the item was posted and do not class an item as lost or delayed before this time period has ended. Therefore, you MUST allow up to 25 working days for the item to arrive if your are located outside of the UK. Non-EU customers are responsible for any duty, taxes or other fees that may be charged under their local customs regulations. Please check with your local customs office to see if there are likely to be any duties to be paid on your order prior to purchase. If you need any assistance in this regard, please don't hesitate to contact me, and I will be happy to help. International Customs Forms are always completed in compliance with the law. Please do not ask me to mark items as 'gift' or to change the value of the item purchased on the form.

Returns Accepted

No